To speak to a member of the patient services team

Call +44 (0)800 980 0686


HIV patient services

Call +44 (0)800 012 1551 

Or email us at

Our lines are open 8:00 am to 6:30 pm Monday to Friday - 9:00 am to 1:00 pm on Saturday

Outside of these hours, a nurse is always available to answer any urgent clinical needs

To give us feedback on our service please email us at

Patient Contact Form

Please enter your full name
If we need to contact you which is your preferred method of contact?
Preferred Delivery address :
Please let us know what dates would be best suited for us to arrange:
*all persons must be over 18 to accept your delivery
Collection address:

If you need to update your account details
Please call us on +44 (0)800 980 0686
to leave feedback, please visit