COVID-19 Important Message to our Alcura patients
Due to the on-going situation around Coronavirus (Covid-19) it is important for all our Patients to continue to take their regular medication as prescribed. Not taking medication may lead to increased symptoms or flare-ups of existing conditions without the appropriate medical direction.
Alcura are dedicated and committed to ensuring that we deliver the best service possible to our customers during these challenging times
What you may need to do
If you or someone in your household has coronavirus (COVID-19) symptoms, or if you or your household is self-isolating, you must tell us when we call you to arrange your next delivery or nurse visit. If you are using our Patient Self Booking system to arrange your delivery and have, or live with anyone who has symptoms or is self-isolating, please contact Alcura to advise us so we are able to support your delivery. You can contact us by:
- sending us an email to firstname.lastname@example.org
- or use the free phone number: 0800 980 0686
Monday to Friday - 8am until 6.30pm
Saturday - 9am to 1pm
Actions we are taking.
Alcura are working hard to maintain continuation of supply and normal homecare medicine delivery. For everyone’s safety, we continue to follow Government advice about social distancing and you will not be asked to sign for your delivery. The delivery driver will not come into your home unless it has been pre-arranged and is really necessary (e.g. if you are unable to physically carry a heavy parcel).
During the call to arrange your next delivery or nurse visit, we will inform you of any changes to ensure your homecare service is delivered to you and by us, safely.
During this time our staff are working hard to maintain delivery booking calls however we envisage there will be an increase in phone waiting times therefore please only make contact in urgent situations or to update us of any changes to existing delivery schedules. Alternatively, please email email@example.com where all queries will be read, prioritised and answered as quickly as possible.
Further information and new guidance is available via:
- NHS 111
We would like to take this opportunity to thank you for your cooperation and understanding as we work together to manage your health and wellbeing.