We apologise to any of our customers who have encountered problems with our service recently, due to issues with our IT and phone system. These issues are now resolved, but we are receiving a lot of call traffic as a result. We are working to answer your calls as soon as possible.
To speak with patient services, please send us an email with your name and telephone number - firstname.lastname@example.org One of our advisor's will contact you as soon as possible.
To email us, please select one of the links below.
Patients and healthcare professionals
For commissioners, NHS managers, manufacturers and media
For patient services our office hours are:
8:00 am to 6:30 pm Monday to Friday 9:00 am to 1:00 pm on Saturday
Call 0800 980 0686 (free from a landline) or 01604 433515
HIV patient services call 0800 980 0686 free from a landline) or 01420 540612
At busy times, we may need to ask you to please leave a message. Please be assured that our voicemail messages and emails are regularly monitored and we will call you back as soon as possible.
Outside these office hours, a nurse is always available to answer any urgent clinical needs.
Please call 01604 433515
Send us your feedback
Alcura is committed to delivering the best possible service to all our customers.
Your feedback helps us to maintain, and improve on, the high quality of standards and service levels we set ourselves.
We also welcome your ideas on new therapy areas which could be developed at home. Click below to send us your suggestions.
Mill Lane, Alton,
Hampshire, GU34 2QJ
If you have an appointment to visit us please click here for a map.