Wednesday 1 October – Update at 3pm:
Earlier today we had a power outage at one of our sites. This issue has now been resolved, but we are still dealing with a backlog of customer enquiries, meaning you may experience some delays. We apologise for these delays and will respond to all enquiries as soon as possible.
To email us, please select one of the links below.
Patients and healthcare professionals
For commissioners, NHS managers, manufacturers and media
For patient services our office hours are:
8:00 am to 6:30 pm Monday to Friday 9:00 am to 1:00 pm on Saturday
Call 0800 980 0686 (free from a landline) or 01604 433515
HIV patient services call 0800 980 0686 free from a landline) or 01420 540612
At busy times, we may need to ask you to please leave a message. Please be assured that our voicemail messages and emails are regularly monitored and we will call you back as soon as possible.
Outside these office hours, a nurse is always available to answer any urgent clinical needs.
Please call 01604 433515
Send us your feedback
Alcura is committed to delivering the best possible service to all our customers.
Your feedback helps us to maintain, and improve on, the high quality of standards and service levels we set ourselves.
We also welcome your ideas on new therapy areas which could be developed at home. Click below to send us your suggestions.
Mill Lane, Alton,
Hampshire, GU34 2QJ
If you have an appointment to visit us please click here for a map.