We apologise to any of our customers who have encountered problems with our service recently, due to issues with our IT and phone system. These issues are now resolved, but we are receiving a lot of call traffic as a result. We are working to answer your calls as soon as possible.

To speak with patient services, please send us an email with your name and telephone number - patientservices@alcura-health.co.uk   One of our advisor's will contact you as soon as possible.

To email us, please select one of the links below.

Patients and healthcare professionals


For commissioners, NHS managers, manufacturers and media


Telephone us

For patient services our office hours are:

8:00 am to 6:30 pm Monday to Friday   9:00 am to 1:00 pm on Saturday

Call   0800 980 0686 (free from a landline) or 01604 433515

HIV patient services  call  0800 980 0686  free from a landline) or 01420 540612

At busy times, we may need to ask you to please leave a message. Please be assured that our voicemail messages and emails are regularly monitored and we will call you back as soon as possible.

Outside these office hours, a nurse is always available to answer any urgent clinical needs.

Business enquiries 

Please call 01604 433515

Send us your feedback

Alcura is committed to delivering the best possible service to all our customers. 

Your feedback helps us to maintain, and improve on, the high quality of standards and service levels we set ourselves.

We also welcome your ideas on new therapy areas which could be developed at home.  Click below to send us your suggestions.

Provide Feedback

Selborne House,

Mill Lane, Alton,

Hampshire, GU34 2QJ

If you have an appointment to visit us please click here for a map.